The Blueprint to SuccessCreate your personalized Annual Plan with the Eduplanet21 Customer Success Team
Eduplanet21 knows every district is unique and has specific goals, and that implementing a new platform requires an intentional and actionable plan. That’s why every Eduplanet21 district has a dedicated Customer Success Manager (CSM) to ensure that specific goals are met. Your CSM will work with you from day one to personalize the implementation, configuration, and success benchmarks that best meet your needs.
First Response Time
With your CSM, you will identify your district’s goals, determine your definition of success, and build a personalized, actionable, and measurable plan. Throughout the year you will have success checks with your CSM to review progress; analyze your curriculum and professional learning; and ensure you are on track to achieve your objectives.
Whether you are just getting started or have a fully articulated curriculum, your CSM will work with you to develop a plan and recommend platform practices that help you achieve your goals.
Your CSM will help you build and maintain Communities and eLibraries that support and enhance district communication and professional development. Learn to leverage the platform to support teams collaborating on unit design, feedback, and revision
Learn how to best use the Eduplanet21 platform to deliver professional development to your staff. Your CSM will help explore content available in the Marketplace or help you develop custom Learning Paths.
Your CSM will recommend specific platform analytics that will assist you in reviewing your district’s curriculum and professional learning. Make data informed decisions to continuously improve, and remember to celebrate your achievements.
How can we help?
Need additional training for your staff or want to learn how you can utilize a portion of the platform more? Contact us and your CSM will get in contact with you.
Have a quick question about platform functionality or support? Check out our Support Center for helpful articles and videos.